If you have called to schedule a donation pickup or just to ask how our pickup process works, you have probably talked to Heidi. She has been the cheerful voice you have heard for the last 5 years.
Heidi had a varied career before joining CFB in June 2018. She had worked as a banking ATM/Debit card supervisor, an office manager for an online company, and running day to day operations at Brookside Hunger and Outreach Center. As she was in the process of moving to Parma Hts. and hoping to find a job closer to home, she applied here. We needed someone to help schedule donations and she was the perfect fit.
Heidi spends most of her time talking to people who have furniture and other items to donate. She carefully explains how our pickup process works, what we take and don’t take, and what to expect when our driver team shows up. She schedules around 200 pickups every month. She also processes all the paperwork associated with our pickups, provides guidance to our driver teams on questions or issues, and prepares payment records.
When asked what she enjoys most about her job, Heidi said “I enjoy talking to donors especially those going through hard situations like a death in the family or having to downsize and give up cherished items. I like giving good, friendly customer service. I hope I can brighten their day.”
So, if you call to schedule a donation, and we hope you do, you will have the pleasure of getting to talk to Heidi.